Introduction

Tourism is one of the world's largest and most diverse industries, offering a wide range of options for travelers. From outdoor adventure trips to cultural experiences in vibrant cities, tourism can satisfy all tastes and preferences. Safety is a fundamental aspect to consider when planning a trip, so it is important to research the safety conditions and services at the chosen destination. Furthermore, planning the trip is crucial to ensure that everything goes as planned, from booking flights and accommodation to organizing activities and excursions. With so many options available, everyone can find the perfect experience that suits their interests and needs.

PROBLEM

Diverse Offer under One Umbrella

City-tour AM, after-office horseback riding, “chef for a day” experience… Each product has a different price, duration, and logistics. It is crucial to ensure product availability and have control over reservations to avoid inconveniences. Managing them in spreadsheets leads to serious errors due to lack of proper control.

Lack of Brand Identity

OTAs (global platforms) take 20% commissions and the customer believes they bought from a foreign agency, not yours. You lose loyalty and margin. It is crucial to consider commissions when calculating additional costs that may arise during overseas transactions.

Dispersed Reviews

Google, TripAdvisor, social networks: thousands of reviews without consolidation. Analyzing sentiment manually is unfeasible.

Demand Volatility

Prolonged holidays or currency crises spike or crash activity bookings. Without prediction, it is difficult to adjust prices and stock in time. Sometimes activities can be canceled without notice, which complicates planning even further.

Check-in and Logistics Issues for Travelers

The passenger arrives late or at the wrong meeting point; it's important to provide traveler assistance to avoid these inconveniences. The guide can't contact them and the whole group is delayed if an appropriate message is not left.

Billing and Tax Compliance

Foreign tourists require T invoices; locals request A or B; AFIP is a labyrinth for each operation.

Solution

Fanz integrates sales, branding, and operations in a white-label suite. The importance of a unified system lies in the efficiency and accessibility it offers users.

1. Own Marketplace

• Domain https://turistearte.com.ar/; logo and palette.

• Online catalog with filters by category, language, duration, and difficulty.
  
  
  

2. Intelligent Checkout

• Automatic currency conversion, acceptance of global cards, Mercado Pago for Argentinians and PIX for Brazilians.

• Centralized accounting allocation.
  
  
  

3. Database

• CRM segmented by type of event so you can work your data
  
  
  

4. AI Review Mining

• Fanz reads thousands of external reviews, detects topics (guide, transport, food) and shows score + text summary on your dashboard.

• Saves 90% of reputation analysis time.
  
  
  

5. Automatic and Multilingual Communications

• Email with meeting point map, guide contact, and checklist of what to bring, translated into the buyer’s language.
  
  
  

6. Extras and Upsells Management

• Add private transfer, photographers, upgrade to “small-group” or early tip.

• QR and internal codes for each provider: transparent reconciliation.
  
  
  

7. AFIP Billing and Receptive Tourism

• Fanz automatically issues T invoices (foreign tourism) or local A/B/C invoices. Avoid fines and reviews.
  
  
  

8. Validation Panel

• Guide sees passenger list, allergies, and private notes.

Trip Planning

Trip planning is a process that requires time and dedication, but can make the experience even more enjoyable. It is important to consider factors such as climate, nature, wildlife, and culture of the destination, as well as payment options and services available. Cancellation of activities due to weather conditions or other unpredictable factors can occur, so it is important to have a contingency plan and be aware of the company's refund and reservation policies. The duration of the trip and the itinerary are also important aspects to consider, as they can affect the overall experience of the trip. By planning ahead and considering all relevant factors, travelers can ensure their experience is unforgettable and safe.

SUCCESS CASE – Turistearte BA

Turistearte integrated Fanz, increased their average ticket by 26%, decreased validation time, centralized their website and ticket sales page in one place and under their own branding. It's important to consider additional costs when using different currencies. Being part of the Fanz platform has greatly benefited Turistearte BA, allowing them to take into account all financial aspects and offer exceptional experiences to their customers. Now they are positioned on Google SEO and manage a segmented database in one place.

CTA

Stop giving away commission and build your own tourism brand.

Request your 15 min demo and launch your marketplace today.