Return

The refund is the operation that nullifies a purchase and reintegrates the amount to the same payment method used. It can be total or partial (e.g., for a sector change) and is applied due to cancellation, rescheduling, or commercial policy. In ticketing, once the refund is approved, the associated QR is invalidated, stock is released, and the buyer is notified. It is crucial to publish clear conditions (deadlines, costs, exceptions), record each case, and consider accreditation differences according to the payment processor. An orderly management of refunds sustains trust, reduces chargebacks, and simplifies settlement.