Ticketing for museums and permanent exhibitions
Ticketing for museums and permanent exhibitions
Ticketing for museums and permanent exhibitions
Written by:
Julian Neuss
4 minutes
4 minutes
4 minutes
Hourly passes, annual memberships, and Google Wallet Pass.
In this post:
Section
Section
Section
Introduction to Museums
Museums are cultural institutions that play a fundamental role in the preservation and dissemination of the historical and artistic heritage of a society. These spaces offer a unique experience for visitors, allowing them to explore and learn about diverse collections of artwork, artifacts, and historical objects. Most museums have galleries and exhibition spaces designed to showcase their collections in an attractive and educational manner. Some museums also offer special tickets or access to restricted areas for those seeking a deeper and personalized experience. Information about museums and their exhibitions can be found on their websites or through specialized mobile applications.
PROBLEM
Members versus unique visitors
You need to sell timed tickets while also managing annual members with unlimited access. Your current system only does one of the two things.
Visitor peaks during holidays
In July and January, the line circles the block; wasting time at the ticket booth deters tourists and stresses the staff.
Tiered pricing
Students, seniors, local residents, foreign visitors… Manually configuring all the discounts leads to errors and disputes at the ticket window.
Poor shop exploitation
The gift shop generates little revenue because sales are separate from ticketing; there's no upsell or cashless experience during the visit, which affects customer satisfaction ratings.
Lack of flow data
You don't have a heat map to know which galleries are crowded and which need better signage. Specialized companies can offer solutions to optimize these processes and enhance the visitor experience.
PURCHASE SOLUTION
Fanz digitizes entry, memberships, and gift shop.
Timed tickets + annual passes in the same checkout
Slot selection (every 15 min) with automatic capacity control.
The organization of tickets by museum floor can improve visitor distribution.
Annual pass in Google/Apple Wallet with dynamic QR.
Automatic pricing and exemptions
Rules: Local ID → 50%, Foreign passport → full price, Senior → free Mondays.
Ticket window only scans; the system applies the price.
Queue-free validation
Self-check-in kiosks: prints sticker or enables turnstile in 2 seconds.
Entry statistics per minute to open/close the ticket booth in real time.
Gift shop & upsell
After payment, a pop-up on the website suggests adding the official catalog with a 10% discount.
Entry QR acts like a wallet; the store scans and deducts balance.
Gallery heat map
QR check-in sensors in key rooms; dashboard shows flows.
Sends push “Surrealism Room with available capacity” to redistribute audience.
Analytics and official reports
Exports spreadsheet with tourists by country for the Ministry of Tourism.
Membership retention metrics and LTV.
AI-powered reviews
Automatic surveys; sentiment and topic engine (“price”, “ethics”, “store”).
Dashboard of prioritized improvements.
CTA
Upload your timed tickets and annual passes in 15 minutes, optimizing user experience and purchasing process. Request your demo and modernize your museum's visit with Fanz.
Introduction to Museums
Museums are cultural institutions that play a fundamental role in the preservation and dissemination of the historical and artistic heritage of a society. These spaces offer a unique experience for visitors, allowing them to explore and learn about diverse collections of artwork, artifacts, and historical objects. Most museums have galleries and exhibition spaces designed to showcase their collections in an attractive and educational manner. Some museums also offer special tickets or access to restricted areas for those seeking a deeper and personalized experience. Information about museums and their exhibitions can be found on their websites or through specialized mobile applications.
PROBLEM
Members versus unique visitors
You need to sell timed tickets while also managing annual members with unlimited access. Your current system only does one of the two things.
Visitor peaks during holidays
In July and January, the line circles the block; wasting time at the ticket booth deters tourists and stresses the staff.
Tiered pricing
Students, seniors, local residents, foreign visitors… Manually configuring all the discounts leads to errors and disputes at the ticket window.
Poor shop exploitation
The gift shop generates little revenue because sales are separate from ticketing; there's no upsell or cashless experience during the visit, which affects customer satisfaction ratings.
Lack of flow data
You don't have a heat map to know which galleries are crowded and which need better signage. Specialized companies can offer solutions to optimize these processes and enhance the visitor experience.
PURCHASE SOLUTION
Fanz digitizes entry, memberships, and gift shop.
Timed tickets + annual passes in the same checkout
Slot selection (every 15 min) with automatic capacity control.
The organization of tickets by museum floor can improve visitor distribution.
Annual pass in Google/Apple Wallet with dynamic QR.
Automatic pricing and exemptions
Rules: Local ID → 50%, Foreign passport → full price, Senior → free Mondays.
Ticket window only scans; the system applies the price.
Queue-free validation
Self-check-in kiosks: prints sticker or enables turnstile in 2 seconds.
Entry statistics per minute to open/close the ticket booth in real time.
Gift shop & upsell
After payment, a pop-up on the website suggests adding the official catalog with a 10% discount.
Entry QR acts like a wallet; the store scans and deducts balance.
Gallery heat map
QR check-in sensors in key rooms; dashboard shows flows.
Sends push “Surrealism Room with available capacity” to redistribute audience.
Analytics and official reports
Exports spreadsheet with tourists by country for the Ministry of Tourism.
Membership retention metrics and LTV.
AI-powered reviews
Automatic surveys; sentiment and topic engine (“price”, “ethics”, “store”).
Dashboard of prioritized improvements.
CTA
Upload your timed tickets and annual passes in 15 minutes, optimizing user experience and purchasing process. Request your demo and modernize your museum's visit with Fanz.
Introduction to Museums
Museums are cultural institutions that play a fundamental role in the preservation and dissemination of the historical and artistic heritage of a society. These spaces offer a unique experience for visitors, allowing them to explore and learn about diverse collections of artwork, artifacts, and historical objects. Most museums have galleries and exhibition spaces designed to showcase their collections in an attractive and educational manner. Some museums also offer special tickets or access to restricted areas for those seeking a deeper and personalized experience. Information about museums and their exhibitions can be found on their websites or through specialized mobile applications.
PROBLEM
Members versus unique visitors
You need to sell timed tickets while also managing annual members with unlimited access. Your current system only does one of the two things.
Visitor peaks during holidays
In July and January, the line circles the block; wasting time at the ticket booth deters tourists and stresses the staff.
Tiered pricing
Students, seniors, local residents, foreign visitors… Manually configuring all the discounts leads to errors and disputes at the ticket window.
Poor shop exploitation
The gift shop generates little revenue because sales are separate from ticketing; there's no upsell or cashless experience during the visit, which affects customer satisfaction ratings.
Lack of flow data
You don't have a heat map to know which galleries are crowded and which need better signage. Specialized companies can offer solutions to optimize these processes and enhance the visitor experience.
PURCHASE SOLUTION
Fanz digitizes entry, memberships, and gift shop.
Timed tickets + annual passes in the same checkout
Slot selection (every 15 min) with automatic capacity control.
The organization of tickets by museum floor can improve visitor distribution.
Annual pass in Google/Apple Wallet with dynamic QR.
Automatic pricing and exemptions
Rules: Local ID → 50%, Foreign passport → full price, Senior → free Mondays.
Ticket window only scans; the system applies the price.
Queue-free validation
Self-check-in kiosks: prints sticker or enables turnstile in 2 seconds.
Entry statistics per minute to open/close the ticket booth in real time.
Gift shop & upsell
After payment, a pop-up on the website suggests adding the official catalog with a 10% discount.
Entry QR acts like a wallet; the store scans and deducts balance.
Gallery heat map
QR check-in sensors in key rooms; dashboard shows flows.
Sends push “Surrealism Room with available capacity” to redistribute audience.
Analytics and official reports
Exports spreadsheet with tourists by country for the Ministry of Tourism.
Membership retention metrics and LTV.
AI-powered reviews
Automatic surveys; sentiment and topic engine (“price”, “ethics”, “store”).
Dashboard of prioritized improvements.
CTA
Upload your timed tickets and annual passes in 15 minutes, optimizing user experience and purchasing process. Request your demo and modernize your museum's visit with Fanz.
Schedule your meeting today.
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