Introduction

When planning a trip, it's essential to consider the safety and security of travelers. Tours offer an excellent opportunity to explore new destinations in a safe and organized manner. With a variety of options available, from day trips to multi-day journeys, tours can be tailored to the needs and preferences of each individual. When selecting a tour, it's important to consider factors such as duration, price, and included activities, as well as the reputation and experience of the company offering it. Additionally, it is crucial to consider the climatic and natural conditions of the destination, as they can affect the safety and enjoyment of the trip.

PROBLEM

Limited Capacity and Irregular Slots

During peak season, city tours or winery tours sell out; in low season, there are plenty of seats and the van runs "half-full." Without exact historical data or dynamic pricing, you lose profitability. Furthermore, the cancellation of tours may be necessary if the minimum number of participants is not reached.

Payments in Multiple Currencies

Foreign visitors want to pay in USD or EUR via card; locals prefer Mercado Pago. Reconciling two gateways and different exchange rates is an accounting headache. Additionally, it's important to consider the fees that may apply when making transactions in foreign currency, as well as the costs associated with currency conversion and international transfers.

Schedule Changes Due to Weather or Traffic

A road closure or weather alert alters the itinerary. Manually notifying 40 tourists who speak three different languages is almost impossible in time. Scheduled activities may be rescheduled due to adverse weather conditions. It's important to inform tourists whenever there's a change in the itinerary.

Out of Control Extra Sales

Tastings, lunches, and souvenirs are paid for on the spot, without digital recording. At the end of the day, no one knows how many cheese boards were sold or what the actual average ticket was. It's crucial to digitally record all additional services sold during the tour to maintain precise control and offer a better customer experience.

No-shows and Overbooking

When the passenger pays only a minimal deposit, fewer than 100% show up. If you overbook to cover absences, you risk not having an extra seat and affecting your reputation. It's important to ensure the attendance of travelers to avoid overbooking issues.

Lack of Centralized Database

Each guide keeps their reservations in WhatsApp or a notebook. The manager cannot see where the travelers come from or how to re-impact them for the next excursion. Implementing a centralized system to manage all reservations and traveler data is necessary.

Planning and Preparation

Planning and preparation are key to a successful trip. Before departing, it's important to research the destination, including culture, history, and local customs. It's also essential to ensure you have all necessary documents, such as a passport, visa, and travel insurance. Accommodation and transportation reservations should also be considered in advance to avoid problems and ensure availability. Additionally, it's advisable to have a savings account for unforeseen events and additional expenses. Proper planning and preparation can help minimize risks and maximize the travel experience.

Outdoor Activities

Outdoor activities are an excellent way to enjoy nature and make the most of a trip. From hiking and camping to water sports and wildlife watching, there are numerous options for all tastes and skill levels. When participating in outdoor activities, it's important to consider safety and take necessary precautions, such as bringing appropriate gear and following the instructions of guides or experts. It's also essential to respect the environment and follow local rules and regulations to protect nature and wildlife. With proper planning and preparation, outdoor activities can be an unforgettable and enriching experience.

SOLUTION

Fanz digitizes the experience from booking to the final review, making it easy for all users to access the Fanz platform.

1. Checkout and Local Brands

• Activate prices in ARS, USD, EUR, or BRL with the automatic daily exchange rate.

• Mercado Pago, international cards, and optional Stripe: all payments go into the same dashboard for express reconciliation. We mention that the fees associated with payment methods are automatically calculated.
  
  
  

2. Smart Slots and Dynamic Pricing

• Set van capacity and let Fanz's AI predict no-shows based on history and time of year.

• Activate Early-Bird, Last Minute, or group discounts (family or "2 for 1 Tuesday") in seconds.
  
  
  

3. Extra Management in the Same Cart

• Offer upgrades to "premium tasting," "gourmet lunch," or "souvenir" during purchase.

• QR codes differentiated for the guide and the restaurant: each consumption is tracked and settled at the end of the tour. The use of the platform allows for efficient management of these extras.
  
  
  

4. Advanced Multilingual RSVP

• Request preferred language, dietary restrictions, passport number, or bike size; everything stays in the guide's app.
  
  
  

5. One-Click Rescheduling

• "Change Schedule" button: sends an email in the buyer's language and offers a refund or free change.
  
  
  

6. Traveler Marketing and CRM

• Automatic tags ("wine-lovers," "eco-friendly," "families with children") based on purchased excursions.

• Segmented campaigns for the next high season. The availability of online services facilitates the management of these campaigns.
  
  
  

7. Analytics and Cash Closure

• Dashboard with ticket revenue + extras, real vs. planned occupancy, and average ticket.

• PDF settlement of the restaurant/winery in 30 sec.
  
  
  

8. Referral Program

• Each passenger receives a personal link; if a friend books, both earn a coupon. Average increase: +14% in low season.

Additionally, Fanz offers a unified startup session to facilitate access to all platform functionalities.

SUCCESS STORY – Turistearte BA

Turistearte integrated Fanz, increased its average ticket by 26%, reduced validation time, centralized its website and ticket sales page in one place and under its own branding. Being part of the Fanz platform has greatly benefited Turistearte BA, allowing them to offer exceptional experiences to their customers. Now they are positioned in Google SEO and manage a segmented database in one place.

CTA

Do you want to fill every seat and sell extras without losing control?

Book your 15 min demo and launch your tour ticketing today. Interested parties can leave a message for more information. Moreover, it's important to consider financial health when investing in the Fanz platform.