Theater

Theater

Theater

lunes, 21 de abril de 2025

lunes, 21 de abril de 2025

lunes, 21 de abril de 2025

Short plays: sell tickets online and at the box office

Short plays: sell tickets online and at the box office

Short plays: sell tickets online and at the box office

Written by:

profile picture of Julian Neuss

Julian Neuss

6 minutes

6 minutes

6 minutes

microtheater headquarters Buenos Aires
microtheater headquarters Buenos Aires
microtheater headquarters Buenos Aires

The case of Microteatro Buenos Aires: from a generic platform to a tailored box office that increases sales and enhances the audience experience.

In this post:

Section

Section

Section

Introduction

Microtheater venues require a purchasing flow as agile as their 15-minute plays. The audience usually chooses multiple shows, plans breaks for meals, and coordinates schedules in groups. When the software does not understand this logic, sales slow down, and lines grow. This case shows how a custom box office multiplied purchase speed by five, eliminated overselling, and put remarketing on autopilot.

The challenge: a theatrical model outside the box

High turnover format

  • 6 rooms, 15-min plays, and a maximum of 20 people per show.

  • An audience that buys 2 to 4 plays per night and combines free time for bar-restaurant.

History of failed platforms

Platform

Key issues

Platform #1

  • Did not allow scanning printed tickets; access control was manual and slow.

  • The metrics panel did not add value or show information as the company needed.

  • Poor support: new features took months, and excuses were constant.

  • They had no system to close out cash registers

  • In summary, tickethoy never managed to adapt to the short play model.

Platform #2

Better, but it still:

  • Occasional overselling of rooms.

  • Confusing reports.

  • Validation with irrelevant data that overwhelmed the ticket sellers.

  • Slow development of new features

  • No system to close out cash registers


After months of testing, none adapted 100% to the Microtheater format, generating sales losses and constant frustration.

The solution: custom box office with Fanz

Ultra-fast checkout

  • Single cart that groups all plays and pays in one step with Mercado Pago.

  • QR scanning at the door → validation in <1 sec.

Box office panel

  • Calendar view with real-time availability.

  • Quick access to sales history and discount application

  • Ability to invite, print, or sell tickets in cart format from the panel (something that NOBODY has)

  • Interface that makes finding the “perfect combinations” easy reduces customer service time from 122 secs to 24 secs.

Custom cash closure

  • Complete functionality for general monitoring of all cash registers to prevent fraud or loss of money. (includes discounts, bigbox, and any other discount made outside the system to truly make life easier for administrators and centralize everything in one place)

Database and automated marketing

  • Automatic reviews: 24h post-event email collects feedback about the bar, food, staff, bathrooms, plays, etc.

  • AI agent for remarketing: segments audiences and sends offers of new plays without additional staff.

Conclusion: custom technology for agile theatrical experiences

A generic platform is not enough for disruptive formats. With a box office designed for Microtheater:

  1. The audience buys quickly and without errors.

  2. The staff operates with less stress and greater accuracy.

  3. Income increases thanks to seamless turnover and automated remarketing.

Do you run a high-turnover theater venue and want to replicate these results? Request a free demo and take your box office to the next level.

Introduction

Microtheater venues require a purchasing flow as agile as their 15-minute plays. The audience usually chooses multiple shows, plans breaks for meals, and coordinates schedules in groups. When the software does not understand this logic, sales slow down, and lines grow. This case shows how a custom box office multiplied purchase speed by five, eliminated overselling, and put remarketing on autopilot.

The challenge: a theatrical model outside the box

High turnover format

  • 6 rooms, 15-min plays, and a maximum of 20 people per show.

  • An audience that buys 2 to 4 plays per night and combines free time for bar-restaurant.

History of failed platforms

Platform

Key issues

Platform #1

  • Did not allow scanning printed tickets; access control was manual and slow.

  • The metrics panel did not add value or show information as the company needed.

  • Poor support: new features took months, and excuses were constant.

  • They had no system to close out cash registers

  • In summary, tickethoy never managed to adapt to the short play model.

Platform #2

Better, but it still:

  • Occasional overselling of rooms.

  • Confusing reports.

  • Validation with irrelevant data that overwhelmed the ticket sellers.

  • Slow development of new features

  • No system to close out cash registers


After months of testing, none adapted 100% to the Microtheater format, generating sales losses and constant frustration.

The solution: custom box office with Fanz

Ultra-fast checkout

  • Single cart that groups all plays and pays in one step with Mercado Pago.

  • QR scanning at the door → validation in <1 sec.

Box office panel

  • Calendar view with real-time availability.

  • Quick access to sales history and discount application

  • Ability to invite, print, or sell tickets in cart format from the panel (something that NOBODY has)

  • Interface that makes finding the “perfect combinations” easy reduces customer service time from 122 secs to 24 secs.

Custom cash closure

  • Complete functionality for general monitoring of all cash registers to prevent fraud or loss of money. (includes discounts, bigbox, and any other discount made outside the system to truly make life easier for administrators and centralize everything in one place)

Database and automated marketing

  • Automatic reviews: 24h post-event email collects feedback about the bar, food, staff, bathrooms, plays, etc.

  • AI agent for remarketing: segments audiences and sends offers of new plays without additional staff.

Conclusion: custom technology for agile theatrical experiences

A generic platform is not enough for disruptive formats. With a box office designed for Microtheater:

  1. The audience buys quickly and without errors.

  2. The staff operates with less stress and greater accuracy.

  3. Income increases thanks to seamless turnover and automated remarketing.

Do you run a high-turnover theater venue and want to replicate these results? Request a free demo and take your box office to the next level.

Introduction

Microtheater venues require a purchasing flow as agile as their 15-minute plays. The audience usually chooses multiple shows, plans breaks for meals, and coordinates schedules in groups. When the software does not understand this logic, sales slow down, and lines grow. This case shows how a custom box office multiplied purchase speed by five, eliminated overselling, and put remarketing on autopilot.

The challenge: a theatrical model outside the box

High turnover format

  • 6 rooms, 15-min plays, and a maximum of 20 people per show.

  • An audience that buys 2 to 4 plays per night and combines free time for bar-restaurant.

History of failed platforms

Platform

Key issues

Platform #1

  • Did not allow scanning printed tickets; access control was manual and slow.

  • The metrics panel did not add value or show information as the company needed.

  • Poor support: new features took months, and excuses were constant.

  • They had no system to close out cash registers

  • In summary, tickethoy never managed to adapt to the short play model.

Platform #2

Better, but it still:

  • Occasional overselling of rooms.

  • Confusing reports.

  • Validation with irrelevant data that overwhelmed the ticket sellers.

  • Slow development of new features

  • No system to close out cash registers


After months of testing, none adapted 100% to the Microtheater format, generating sales losses and constant frustration.

The solution: custom box office with Fanz

Ultra-fast checkout

  • Single cart that groups all plays and pays in one step with Mercado Pago.

  • QR scanning at the door → validation in <1 sec.

Box office panel

  • Calendar view with real-time availability.

  • Quick access to sales history and discount application

  • Ability to invite, print, or sell tickets in cart format from the panel (something that NOBODY has)

  • Interface that makes finding the “perfect combinations” easy reduces customer service time from 122 secs to 24 secs.

Custom cash closure

  • Complete functionality for general monitoring of all cash registers to prevent fraud or loss of money. (includes discounts, bigbox, and any other discount made outside the system to truly make life easier for administrators and centralize everything in one place)

Database and automated marketing

  • Automatic reviews: 24h post-event email collects feedback about the bar, food, staff, bathrooms, plays, etc.

  • AI agent for remarketing: segments audiences and sends offers of new plays without additional staff.

Conclusion: custom technology for agile theatrical experiences

A generic platform is not enough for disruptive formats. With a box office designed for Microtheater:

  1. The audience buys quickly and without errors.

  2. The staff operates with less stress and greater accuracy.

  3. Income increases thanks to seamless turnover and automated remarketing.

Do you run a high-turnover theater venue and want to replicate these results? Request a free demo and take your box office to the next level.

Schedule your meeting today.

Sell with your domain, get paid through Mercado Pago, and increase your sales by up to 35% thanks to automatic remarketing.

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